What can blockchain do for aftermarket and aftersales management?

Insights
Technology and Manufacturing

As more OEMs explore storing the complete history of a vehicle on a blockchain, we look at some of its latest applications, its challenges, and what it means for aftersales and aftermarket management

The automotive industry of the future will need to be more integrated and offer on-demand and personalized services. In their quest to better position themselves in that environment, vehicle manufacturers have started looking at blockchain technology to better track and protect vehicles' true identities. If adopted widely, this is expected to affect the traditional model of service and repair. Blockchain technology offers several benefits such as improving supply chain processes, streamlining production, and supporting other innovative technologies and trends; it also allows for tamper-proof record-keeping.

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