OEM aftersales strategies for EVs in India

S&P Global Mobility recently attended the fourth edition of the India Electric Vehicle conference in Chennai to understand the changing dynamics of the passenger vehicle market and original equipment manufacturers’ strategies from an aftersales point of view. We also conducted interviews with existing EV customers to understand their ownership experiences and the vehicles’ performance in the field.

The number of EVs in operation is growing at a considerable pace in India, especially in the last three years. The expectation from industry stakeholders is that the EV market is going to grow more aggressively in the two-and three-wheeler space, however the electric four-wheeler ecosystem is also fast growing, especially from a volume perspective.