Modern vehicles are highly sophisticated machines with hundreds of electronic control units (ECUs), ever-increasing software lines of codes, and advanced technology fitments providing critical functionalities. In addition to working towards adopting new vehicle architectures, today’s vehicles have also extended connectivity solutions to the external world, allowing for services like 3D navigation, advanced infotainment solutions, 5G capable telematics use-cases, diagnostics, and software updates from the automakers to be delivered via over-the-air (OTA).
Managing aftermarket processes remotely is becoming a critical component of customer service strategy to meet the objectives of cost reduction, data monetization, workshop productivity, and customer satisfaction.
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